If your order hasn't arrived within the expected delivery time, please contact our customer service team with your order number, and we will investigate the issue for you.

Delivery times vary depending on the option you choose. Standard delivery typically takes 3-5 business days, express delivery takes 1-2 business days, and next-day delivery arrives the following business day. If we need to order directly from the manufacturer, then this is likely to take longer, and we will advise at the time you place your order.

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.

We offer several delivery options including standard, express, and next-day delivery. You can choose your preferred option at checkout.

Unfortunately we do not offer international delivery at this time.

You can book a weaving workshop by visiting our Workshops page and selecting the session that suits you. For any special requests or group bookings, please contact us directly.

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. You can select your preferred payment option at checkout.

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.

You can reach our customer support team via email at jill@jasminecottagecrafts.com or by phone at +447834640157. We are available by appointment from Monday to Friday and on weekends.

To care for your handwoven textiles, we recommend gentle hand washing in cold water with mild detergent. Avoid wringing or twisting the fabric and lay flat to dry.